Samsung OfficeServ iDCS Especificaciones

iDCS Keyset User Guidewww.samsung.com/bcsFEATURES AND SPECIFICATIONSLINE GROUPS9 Local/LCR 800 ____________________________801 ___________

3Your outside calls will light green on your keyset and red on other keysets. Younever lose sight of your calls while they are on hold.They stay right

4FEATURE ACCESS CODESThis user guide is written based on the default access code for using system fea-tures. If the system numbering plan has been cha

5iDCS 28D KEYSETScrollCall 1 Call 2 MessageMemory RedialTransfer SpeakerHOLDANS/RLSVolume12ABC3 DEF4 GHI5 JKL6 MNO7PQRS8 TUV9WXYZ0OPERiDCS 28D32 CHARA

6iDCS 18D KEYSETScrollCall 1 Call 2 MessageMemory RedialTransfer SpeakerHOLDANS/RLSVolume12ABC3 DEF4 GHI5 JKL6 MNO7PQRS8 TUV9WXYZ0OPERiDCS 18D32 CHARA

7iDCS 8D KEYSETScrollHOLDANS/RLS12ABC3 DEF4 GHI5 JKL6 MNO7PQRS8 TUV9WXYZ0OPERCall 1 Call 2Message TransferSpeakerVOLUMEiDCS 8D32 CHARACTER DISPLAYTwo

8iDCS 64B AOM1234567891011 12 13 14 1516 17 18 19 2021 22 23 24 2526 27 28 29 3031 32 33 34 3536 37 38 39 4041 42 43 44 4546 47 48 49 5051 52 53 54 55

14 PROGRAMMABLE KEYS WITHRED LIGHTS Used to call stationsdirectly, to indicate busy conditions ofother stations, for One Touch dialingand many other s

KEYSET DAUGHTER MODULES[28 AND 18 BUTTON KEYSETS ONLY]iDCS 28D and 18D button keysets can have one of three different types of daugh-ter module instal

11ASSEMBLING YOUR KEYSET• Place the keyset face down on a flat surface.• Remove the base pedestal by placing your thumbs over the attachment clipsand

ADDING AN iDCS 14 BUTTON KEY STRIP• Place the keyset face down on a flat surface.• Remove the base pedestal by placing your thumbs over the attachment

forOfficeServ™ 100, OfficeServ™ 500 andOfficeServ™ 7000 SeriesDecember 2009iDCS KEYSET USER GUIDESamsung Telecommunications America reserves the right

13SECURINGSCREWSREMOVEKNOCKOUTSADDING A KEYSET DAUGHTERBOARD MODULE• Place the keyset face down on a flat surface.• Remove the base pedestal by placin

14OUTSIDE CALLSMAKING AN OUTSIDE CALL• Lift the handset and press an idle outside line button,line group button or diala line access code to receive d

RECALL DIAL TONEPress the NEW button to disconnect your existing call, wait for dial tone and thenmake a new call on the same line.NOTE: If this butto

16INTERCOM CALLSCALLING OTHER STATIONS• Dial the extension number or group number.• Wait for the party to answer. If you hear a brief tone burst inste

BUSY STATION CALLBACKWhen you call another station and receive a busy signal:• Press the CBK key, if programmed, or dial 44.• When the busy station be

CALLING YOUR SYSTEM OPERATOR• Dial 0 to call your system operator or group of operators.• If you want to call a specific operator, dial that person’s

19CALL PROCESSINGSYSTEM HOLD• When you are connected to any call, press HOLD. The call will flash green atyour keyset. If this call appears on a line

• If you do not answer this recall within a pre-programmed period of time,it willgo to the system operator.CONSULTATION HOLDWhen you are talking on an

first station to hang up, simply press another DSS button. ORPress the CALL button or C.O.line key to return to the outside party and beginthe transfe

CONFERENCE CALLSYou may conference up to five parties (you and four others) in any combination ofoutside lines and internal stations in any order.• Wh

Copyright 2006-2009 Samsung Telecommunications America.All rights reserved. No part of this manual may be reproduced in any form or by any means—graph

23FORWARDING CALLS You may forward your calls to another station, group of stations or an externaltelephone number. Program a destination for the type

FORWARD BUSY/NO ANSWERIf you have both a Forward on Busy destination and a Forward No Answer desti-nation programmed, you may set both of these at the

• Dial 0 to cancel current condition ORDial 1-5 to select forward type ORPress UP or DOWN to select forward type.Press the right soft key to move the

PRIVACY RELEASEThis feature will allow another station to join in our conversation by releasing pri-vacy on the C.O. from your phone.To Release Privac

27DIALING FEATURESSPEED DIALING You can dial a preprogrammed telephone number stored in the system-widespeed dial list of numbers 500–999 or from your

For the purposes of programming speed dial numbers, the programmable keysare known as A, B, C, D, E and F and are defined below.• The A key is not use

MANUAL RETRY WITH REDIALWhile you are on an outside call listening to a busy signal and you want to redialthe same number dialed.• Press the REDIAL ke

• When the called party answers, lift the handset or press the flashing SPEAK-ER to begin speaking.NOTES:1. If you make another call, auto-redial is c

31PAGING AND MESSAGINGMAKING AN INTERNAL PAGETo make an announcement through the keyset speakers in the idle condition:• Lift the handset.• Press the

32NOTES:1. The LED on the PAGE key will only light when an All Page is in progress.2. If allowed by your system administrator you may be able to initi

TABLE OF CONTENTSABOUT THIS BOOK ...1THINGS YOU SHOULD KNOW ...

AUTOMATIC PARK WITH PAGE KEY• While in conversation, press the PAGE button.The call is automatically parkedat your station.• Receive page tone and dia

RETURNING MESSAGES• Press the MESSAGE key or dial 43.The first station that left a message will becalled automatically. If that station does not answe

35CONVENIENCE FEATURESDO NOT DISTURBUse this feature when you want to block calls to your keyset.• While on-hook, press the DND key or dial 401.The DN

ESTABLISHED CALL PICKUPTo pick up an established call in progress at a single line extension connected to acomputer modem on your PC.• Press the EP ke

ANSWERING THE DOOR PHONEWhen you are programmed to receive calls from a door phone:• You will receive three short rings repeated.• Lift the handset or

To transfer all calls to the Secretary:• Press the DIVERT key while the phone is idle. The LED will be lit and all callswill ring the secretary.The se

LOCKING YOUR KEYSETYou can lock your keyset to control misuse of your phone while you are away.Youcan unlock it when you return.Your default station p

• When you receive a busy signal, press the OHVA key.• After the attention tone, begin speaking.• Finish the call by replacing the handset or pressing

• Press the IN/OUT key. It will light red when your keyset is in the group.• Press the IN/OUT key again to exit the group and turn the light off. Repe

42CUSTOMIZING YOUR KEYSETAME PASSWORDThis feature allows customers using the AME feature to enable password protec-tion. This will prevent unauthorize

Forwarding Calls...23–25Call Pickup ...

SET ANSWER MODE (INTERCOM)You can receive internal calls in one of three modes (see Answering Intercom Callsunder Intercom Calls for descriptions):• W

44Your keyset may be equipped with a Headset mode key. If it is so equipped press-ing this key while the light is out will cause the keyset to enter h

AUTO ANSWER CO CALLSThis option will allow CO calls that directly ring your phone to auto answer. Whena CO call arrives at your station and this optio

CONFIGURE MOBILE EXTENSIONS (MOBEX)This feature allows you to configure options for any Mobile Extension (MOBEX)ports that are assigned to you by your

47DISPLAY FEATURESINTERACTIVE DISPLAY KEYSThe three keys below the display are substitutes for dedicated feature keys and ac-cess codes. Pressing one

CALL LOGThis system can log both incoming and outgoing calls placed from or to your tele-phone.You must have a LOG button programmed on your keyset an

CALL PROGRESS DISPLAYS During everyday call handling, your keyset display will provide information that ishelpful and in some cases invaluable. Displa

VIEWING MESSAGE INDICATIONSYou can view all of your message indications before you return them:• With the handset on-hook, press the MESSAGE key with

DIAL 8 T U V Q 8DIAL 9 W X Y Z 9DIAL  := [ ] NOTES:1. When the character you want appears on the same dial pad key as the previ-ous charac

MANAGING KEY ASSIGNMENTSYou can view your key assignments and add extenders to some of your program-mable keys for easy one touch operation of frequen

Locking Your Keyset ...39Manual Signalling ...

53TEXT MESSAGINGThis feature allows two digital keyset users to respond to each other with prepro-grammed text messages. After receiving an Off Hook V

idcs_keyset.qxp 12/9/2009 9:08 AM Page 60STATION 201: LINDA STATION 205: JOHNreceived a call on line 702 is talking on line 701Talking on line 7027

55CALLER IDWHAT IS CALLER ID?Caller ID is the name given to the telephone company-provided feature that de-livers the telephone number and sometimes t

NO CID DSP Caller ID Digital Signal Processors (CIDDSP’s) are resourcesin the OfficeServ 100, the OfficeServ 500, and OfficeServ7000 Series systems re

- To show Caller ID Number dial 1.- To show Caller ID Name dial 2.- To show the DID Number the call came in on dial 3.- To show the Name of the DID th

REDIALING A SAVED CALLER ID NUMBERTo redial a number that has been saved, press the SNR key or dial 17.NOTES:1. Your telephone system must have LCR co

59• You may now answer the call by pressing the ANS key, ORYou may use NND to view more information about this call, ORYou can return to the idle cond

iDCS 64 BUTTON MODULEWITH KEYSETThe 64 button module is used when you need more programmable keys added toyour keyset. The 64 red LED’s provide visual

61Samsung VoicemailThis section describes how to setup and use the various features available to aSubscriber. A Subscriber is a person that has been a

62Subscriber Services MenuNOTE: All options shown MAY NOT be authorized. If an option is not availableplease speak to your system administrator.*Chang

Managing Key Assignments ...52LCR with Clear ...

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64ACCESSING YOUR MAILBOX [Also known as Subscriber Services Menu]Inside Callers [Subscriber logging in from their Desk]• Dial the voicemail access nu

GETTING STARTEDUsing your new Samsung Voicemail Subscriber Services is as simple as followinga few simple spoken instructions. First time users should

660 PLAY MENU OPTIONS EXIT TO AUTO ATTENDANT# PERSONAL SERVICES1 or 3LISTENING TO OLD OR NEW MESSAGES1 Play / replay the message you just heard.11

99 Change playback speed of the recording. [Not available on OS 7030, OS7100, OS 7200-S or OS IP-UMS]There are two levels of speed during playback.Dia

68b) Record your message at the tone. After recording the message, you will hearthe Send Menu with the following functions:1 Review2 Continue Recordin

69Note: ALL Access Manager options MUST be individually allowed by the SystemAdministrator for each Subscriber.They are:1 Follow MeAllows the subscrib

70available) and will NOT ring your extension but simply play your Night greet-ing during the night (when you are not available).Note: This does NOT u

Example:“Hi this is John Smith. I'm sorry I am not available to answer your call.If someone else can help you, please enter the extension number

726 Edit Personal GreetingsYou may also edit/record each one of the greetings (1-9) at any time.Select a greeting number to edit and follow the instru

ABOUT THIS BOOKYour iDCS keyset is the most visible part of your telephone system.No matter whatmodel keyset you are using telephone calls are handled

Setting Up Message Alert: From the Subscriber Services Menu press [6] for Mailbox Administration. Press [1] for Message Alert. There are 4 options

74This useful feature will allow you to cancel any messages that have NOT yet beenpicked up by the recipient.5 Auto Play New Messages If this option i

75# PERSONAL SERVICESThe Personal Administration Menu is used to set your password and record yourname. Many of these features must be allowed by the

PERSONAL ADMINISTRATION SETTINGS This menu allows you to make changes to basic setup settings, that are rarelychanged. Use these when you initially se

Note: Remember if you know what digits to press, you can enter them at anytime you do not have to wait to be prompted. This feature can be toggledon/o

AME PasswordIf your keyset has AME PASSWORD (MMC 110) set to YES, you must enter yourstation password to listen to messages being left. This will prev

SHORTCUTSCallingCalling a station that is busy or does not answer you can press [#] to immediatelysend the call to the called parties mailbox.Call Div

801. E-MESSAGE DELIVERY: Voicemail messages (.wav) and/or fax mail messages(.tiff) are "delivered" to your Inbox with the appropriate attac

81- However, the Voicemail Administrator can adjust parameters per sub-scriber or group of subscribers that decide how, when, or if to delete theorigi

PERSONAL SPEED DIAL NUMBERSCODE NAME TELEPHONE NUMBER00 _________________________ _________________________01 _________________________ ______________

2THINGS YOU SHOULD KNOWUSER ORIENTATIONiDCS telephones are called “keysets.”They contain buttons or “keys” that are usedto access or activate the many

PERSONAL SPEED DIAL NUMBERSCODE NAME TELEPHONE NUMBER25 _________________________ _________________________26 _________________________ ______________

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iDCS Keyset User Guidewww.samsung.com/bcsFEATURES AND SPECIFICATIONSLINE GROUPS9 Local/LCR 800 ____________________________801 ___________