Prerequisites for upgrading to Symantec Mobile Management
7.2 SP3
■ Upgrading to version 7.2 SP3 is only supported from version 7.2 SP2. If your
current installation is an earlier version that 7.2 SP2, you must first upgrade to
7.2 SP 2. Be aware of the following warnings:
Warning: The update to Symantec Mobile Management 7.2 SP1 or later from 7.2
or earlier can result in the loss of WiFi connectivity for managed iOS devices. The
managed devices that have a WiFi profile are affected. Read the knowledge base
article TECH194739 Loss of Device Wi-Fi Communication After Upgrade of SMM
to 7.2 SP1 for more information about this issue.
Some installations may also lose authentication services. For more information and
instructions to correct the problem, see the Symantec knowledge base article
TECH197019, Authentication stops working after upgrading to Symantec Mobile
Management 7.2 SP1.
Warning: If using F5 rules and your environment has custom iRule requirements,
manually remove the iRule cache file
(C:\ProgramData\Symantec\MobileManagement\eas_rule.txt). Replace this cache
file with the new version by running the
NS.Quarter-Hour{5834ae07-1160-4037-8a25-67aebf6a254e} scheduled task after
upgrading. Replacing the cache file allows the iRule definition version to update to
the new version. The iRule definition version is not automatically changed during
an upgrade to the latest Symantec Mobile Management version. TouchDown
configuration fails as a result.
To upgrade Symantec Mobile Management
1
Log in as the service account (application identity) and make sure that it has
local admin rights.
2
You upgrade Mobile Management through the Symantec Installation Manager.
Go to Start > All Programs > Symantec > Symantec Installation Manager.
Right-click the Symantec Installation Manager and select Run as administrator.
3
On the Installed Products page, click Upgrade installed products..
4
Select Symantec Mobile Management with the correct version number of the
upgrade, and click Next.
5
On the Optional Installations page, click Next
6
Accept the EULA and click Next.
7
On the Contact Information page, click Next.
4Symantec™ Mobile Management 7.2 SP3 Release Notes
Upgrading Symantec Mobile Management
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