Samsung CS-25M21MA Manual de usuario Pagina 12
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Valorado. / 5. Basado en revisión del cliente
These are Old Issues that are Resolved but you might find an older CPE with them.
1. Issue: Samsung 1000s are coming with a T-1 or regular cross over cable. You
can’t use this cable when you are connecting the CPE to the wall\smart jack. You
can’t even use it when you connect your lap top to the CPE for surfing.
Work Around: You need to use straight through cables. Eventually we will see
CPE with the correct straight through cables. We have to use up the CPE we
have now first. Techs should start seeing 1000s with the correct cables in late
April 09.
2. Issue: Looking at the bottom of the modem, if you firmly press the left hand side
of the modem, on the wall mount hole area, the CPE will reboot. Now, people
shouldn’t be pushing on the modem in this manner, so this shouldn’t affect
customer circuits. I will follow up and let you know what Samsung plans to do
about this.
3. Issue: We have found dozens of modems that lose sync unless you physically
and firmly held the cable connected to the T-1 ports into the actual port. You can
test for this by using a loop back plug. Please send Matt Hemmer the serial
number of any unit you find with this issue. These can be sent back via our
normal RMA process.
Work Around: The easiest way to tell if your modem has this issue or not is to
wiggle the cable connected to the T-1 port. If the modem loses sync you have to
replace the CPE.
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