Samsung UN49M5300AF Manual de usuario descargar pdf (Pagina 14)

The TV settings are lost after 5 minutes.

• The TV is in the Retail Mode. Change the Usage Mode in the System Manager Menu to Home Mode ( >

Settings > General > System Manager > Usage Mode > Home Mode).

Intermittent Wi-Fi

• Make sure the TV has a network connection ( > Settings > General > Network > Network Status).

• 

• Check the distance between the TV and the Modem/Router. The distance should not exceed 50 ft (15.2 m).

• Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles





Single story Multi story





• Contact your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new

Modem/Router and the TV.

Video App problems (Youtube etc)

• Change the DNS to 8.8.8.8. Select > Settings > General > Network > Network Status > IP Settings >

DNS Setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.

• Reset by selecting

> Settings > Support > Self Diagnosis > Reset Smart Hub.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

• Diagnose your TV

• Adjust the TV settings for you

• Perform a factory reset on your TV

• 

How does Remote Support work?

You can easily have a Samsung Tech service your TV remotely:

1. Call the Samsung Contact Center and ask for remote support.

2. Open the menu on your TV and go to the Support section.

3. Select Remote Management

provide the PIN number to the agent.

4. The agent will then access your TV.

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Samsung UN49M5300AF Manual de usuario Pagina 14