Samsung PROM Manual descargar pdf (Pagina 31)

Troubleshooting

FAQ Please try the following!

The camera does not seem to operate. Check to see if the Data Processing Camera’s power cable is properly con-

nected.

Even though I have connected the

LAN cable, the LAN port LED does not

respond.

Contact your network administrator.

If no problem is found with the network, contact your local service center.

I hear a strange noise from my cam-

era.

If the noise persists, contact your local service center.

The fan does not seem to be working. Check whether the power cable is disconnected. If the power cable is prop-

erly connected, contact your nearest service center.

Please inform the service center whether the LEDs are on.

Live Video images seem blurry. Check if there is any foreign substance stuck in the lens. If the blur still

persists even after removing the foreign substance, contact your nearest

service center.

The Live Video feature does not seem

to be working.

Contact your network administrator to ask if the IP address of the PC,

which runs the Live Video, is set to the same network as the Data Process-

ing Camera. If there is no problem with the network, contact your nearest

service center.

The audience measurement feature

does not seem to be working properly.

Check if the Data Processing Camera is properly installed in compliance

with its installation environment requirements. If the problem still persists or

an error is present, contact your nearest service center.

I see neither the IP address nor the

MAC address of the Data Process-

ing Camera on the Device Manager

program.

Check if the PC, on which you intend to run the Data Processing Camera

and the Device Manager program, is properly connected to your LAN cable.

If the Data Processing Camera’s power supply and LAN cable are properly

connected, contact your nearest service center.

I don't remember the new IP address

for my SAMSUNG PROM Camera.

Find your new IP address using the Device Manager program.

Troubleshooting

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Samsung PROM Manual Pagina 31