Samsung SVR-1640A Manual de usuario descargar pdf (Pagina 93)

Problem Solution

Program does not run

Check if the PC (or server) runs other application programs. By running

multiple programs on the same a PC (or server), they may affect PC

performance. It is recommended to close all other application programs and run

SNM-64S/P only.

Check if USB dongle key is attached to the PC when you are running

SNM-64P.

Previous settings

disappear when re-install

the program

Confirm if the DB files are overwritten during the installation process. If

overwrite option is selected during the process, it is necessary to recover the

original DB files.

※ In the SNM-64S/P folder, there are MSetup(old)~.mdb files. Remove ‘(old)’

out of the name, and the previous settings are recovered.

‘Site Tree’ does not

display camera list after

registering a device

Check if the camera is selected in ‘Device Manager’ after registering login

information. It is necessary to compose the site tree after registering device.

Only the selected camera(s) in the ‘Site Manager’ appear under site tree when

the program runs.

Check if you logged in the program with other user ID. SNM-64S/P brings up

the corresponding settings for each user.

'Instant Player’ button is

not activated or does not

function

Check if the selected event or alarm is from DVR. ‘Instant Player’ is compatible

with DVR/Network Recorder only, and it is not supported with network camera

or video server.

Camera OSD button does

not function

Camera can be controlled only when connected to the RS-485’s configuration

communication terminal.

‘Original Size’ button is

not activated

‘Original Size’ menu is available only in single-channel mode.

Device is not listed in the

search list during device

registration

Check if the device is powered properly.

Open MS-DOS window to check whether device is connected to the network.

Check if you run ‘SNM-64S’ and ‘SNM-64P’ at the same time. If so, a device

responds to a program that runs earlier.

‘Record’ button is not

activated

Check if you selected a video screen from DVR. Record menu is compatible

with network camera and video server and is not compatible with DVR.

Programmed ‘Action’

does not perform against

alarm

Check the time schedule of the alarm processing. Alarm is processed only for

the scheduled time and the same signal is disregarded for the other time.

Check the time schedule of the action. Action does perform only for the

scheduled time.

Check if ‘For video-displayed devices mode’ in ‘Event Reception’ menu. Under

‘For video-displayed devices’ mode, actions cannot perform even during the

scheduled time. Only the logs are displayed in the list pane.

Image transferred to FTP

or by E-mail cannot be

viewed

Check if an image is captured properly with ‘Snapshot’ menu. Check if the

stored snapshot image is proper or not. The snapshot image is firstly archived

and then transmitted to FTP server or e-mailed.

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Samsung SVR-1640A Manual de usuario Pagina 93

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