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New Online Training Course
Jim Swift
Manager – RTSC
Samsung Electronics America
December 2009 Volume 3, Issue 12 Home Appliances Newsletter
Samsung Tech Talk
Inside this issue:
New Online Train-
ing Course
1
News from the
Zones
2
Top Repair Tips 4
Dishwasher Instal-
lation Tips
7
Quick Wash Cycle
Valve Sequence
8
Troubleshooting
Multi-Cycle Cooling
Problems
12
Correct Warranty
Billing Process
Can Lower Redo
14
Hot Parts News 15
Share Your Know-
How And Earn
Valuable Miles!
16
Not Authorized to
Repair Error Code
19
Samsung’s Christ-
mas Scramble
22
2009 Home Appli-
ance Training
Schedule
21
Use the Model
Code or BOM
Name to Order
French Door Re-
frigerator Parts
20
Your source for service information
Over the past few months, Samsung has
made many changes to its service policies
and procedures. In addition, we have made
changes to our service website (GSPN). To
help you learn abut the changes, we have
developed an online training program
The “2009 Samsung Systems Training
Course” is designed to provide you with a
working understanding of the current Sam-
sung Service systems. The course includes
service tracking, warranty processing, parts
research and parts ordering. In addition, we
have provided an explanation of the Ad-
vanced Service Tracking Ratio (ASTR),
which is how we measure the service
company’s responsiveness to the cus-
tomer. This course is broken into four
modules covering specific topics plus a
certification exam. The course is useful for
technicians as well as administrative staff.
You can access the 2009 Samsung Sys-
tems Training Course, as well as all of
the other online training courses, at http://
my.plus1solutions.net/clientPortals/
samsung/
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Indice de contenidos

Pagina 1 - Samsung Tech Talk

New Online Training Course Jim Swift Manager – RTSC Samsung Electronics America December 2009 Volume 3, Issue 12 Home Appliances NewsletterSamsun

Pagina 2 - News From The Zones

Page 10 Volume 3, Issue 12 Home Appliances Newsletter Samsung Tech Talk Top Tech Tips Continued Quick Wash Cycle Valve Sequence Continued Descr

Pagina 3

Page 11 Volume 3, Issue 12 Home Appliances Newsletter Samsung Tech Talk Top Tech Tips Continued Quick Wash Cycle Valve Sequence Continued Descr

Pagina 4 - Top Repair Tips

Many Samsung refrigerators incorporate the Time Divided Multi-cycle (TDM) System to switch refrigerant flow. The TDM design uses a stepper motor and

Pagina 5

Thanks to Louis Picchione and Rich Robbins for their input into this article. Page 13 Volume 3, Issue 12 Home Appliances Newsletter Samsung Tech

Pagina 6

Unknowingly, servicers across the country are misfiling warranty bills, which leads to unnecessary redo. These misfiled claims, which generally con

Pagina 7 - Dishwasher Installation Tips

Parts Service Delay Issues To receive a quick answer to your parts-related service delay issues, please select the appropriate pending reason in the

Pagina 8

Do you know how to troubleshoot a dryer with one hand tied behind your back? Fix a microwave oven in no time flat? In other words, do you have a lot

Pagina 9

Step 5 – Click Add. Step 6 – Create know-how (It’s just like adding a tip.). A. Type the model code, and then click Search B. Add the titl

Pagina 10 - Top Tech Tips

E. Click Agree. F.ClickSave.You’redone.Yourknow‐howwillbegradedandmileswillbeawardedthesameasinthetipssystem. Share Yo

Pagina 11

Volume 3, Issue 12 Home Appliances Newsletter Samsung Tech Talk Page 19 Field Engineers and ASCs (Authorized Service Centers), when billing Warr

Pagina 12 - Problems

News From The Zones RSE Agents All Zones Page 2 Volume 3, Issue 12 Home Appliances Newsletter Samsung Tech Talk Zone 1 (ME, VT, NH, MA, RI, CT,

Pagina 13 - Continued

Volume 3, Issue 12 Home Appliances Newsletter Samsung Tech Talk Page 20 Have you been ordering French Door refrigerator parts and receiving the

Pagina 14 - Adam Vogel

2009 Home Appliance Training Schedule Page 21 Volume 3, Issue 12 Home Appliances Newsletter Samsung Tech Talk You can always obtain the most

Pagina 15 - Hot Parts News

Samsung Electronics America SAMSUNG’S CHRISTMAS SCRAMBLE Directions: Unscramble the words below and take the letters circle to answer the final que

Pagina 16 - Jorge Tavora

News From The Zones RSE Agents Continued Page 3 Volume 3, Issue 12 Home Appliances Newsletter Samsung Tech Talk Zone 3 (NC, SC, GA) As we enter

Pagina 17

Models: WF338AAW, WF337AAR WF337AAG, WF328AAW, WF448AAB, WF448AAW Issue: Customers using “Flood-Stop Hoses” are getting an NF error code. Cause:

Pagina 18

Models: RFG295AABP/XAA,RFG295AAPN/XAA,RFG295AARS/XAA,RFG295AAWP/XAA,RFG297AABP Issue: No Cool/No Compressor Operation Troubleshooting: First confirm

Pagina 19 - Jet Nyamwange

Models: FTQ386LUUX/XAA,FTQ352IWUW/XAA,FTQ352IWUX,FTQ386LWUX/XAA,FTQ352IWUX/XAA,FTQ352IWB/XAC,FTQ352IWW/XAC,FTQ352IWX/XAC,FTQ386LWX/XAC,FTQ353IWUB/XA

Pagina 20 - Tony Ippolito

During the initial installation of a dishwasher or the reinstallation of a dishwasher after a repair, it is important to make sure the drain hose ex

Pagina 21 - Training Schedule

The valves in Samsung washers are activated at certain intervals during the Quick Wash cycle. The following is verbal and visual explanation of the

Pagina 22 - SAMSUNG’S CHRISTMAS SCRAMBLE

Water and Liquid Flows Illustrated Page 9 Volume 3, Issue 12 Home Appliances Newsletter Samsung Tech Talk Top Tech Tips Continued Quick Wash Cy

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