Samsung RB197AB Manual de servicio

SAMSUNG REFRIGERATOR TRAINING Presented by: Rick Kuemin, MSA Training Director www.msaworld.com Brought to you by:

Refrigeration Troubleshooting  The Forced Operation Mode “Display”  Inverter compressor models will show the forced function in the display FF1, FF2

PSI Seconds fill 8 oz oz per second 65 8 sec. (8.25 sec.) 1 oz per sec 56 10 sec. (10.01 sec) 0.8 oz per se

SAMSUNG Convertible Refrigerator “free yourself from the restrictions of conventional refrigerators” Quattro Series RM257 (Inverter Comp) RM255

Frozen Mugs South of the Border Europe Domestics Why have a 4-door Fridge Questions or comments? Please e-mail [email protected]

Service Access  Disassembly of Quatro Cool Evaporator Covers, both access the same Questions or comments? Please e-mail [email protected]

2005 & 2006 design freezer evap cover for the RM255. 2 connectors: Fan, Sensor Dry connector completely, replace Sensor, wrap in foil tape after

Accessing Freezer Evaporator Failure of the Defrost Drain Hose Heater could cause ice build up on freezer floor and cooling issues in Freezer and/or

CN30 1-7 F Dr Sw 2-7 CF Dr Sw 3-7 F Sensor 4-7 F Def Sensor 5-7 CF Sensor 6-7 CF Def Sensor 8-14 R Dr Sw

Service Concerns French Door Frozen Water Tank Early 2010  Water Heater – Bad or unplugged  Fridge Evap Cover – Loose at bottom  Auto Damper – Cool

Water Tanks & Heaters Questions or comments? Please e-mail [email protected]

Water Tank-- French 4 door Water Tank between crispers, no tank heater Questions or comments? Please e-mail [email protected]

Forced Compressor Forced Defrost for Fridge Forced Defrost for both compartment Press Freezer button Second time for Forced Defrost of Fridge

Water Filter/Tank Ass’y SxS No tank heaters in new models, energy savings Questions or c

Critical Parts Look-up Information  Always get the Serial Number on all products. There are “Running Changes” that have “Bulletins” referring to part

French Door Water Tank/Dispenser Changes some models 12/1/2008 and others 1/1/2009 Questions or comments? Please e-mail [email protected]

French Door Bulletin  SUBJECT: Parts change for the Freezer Door and Handle and Caps. The freezer door and latch assembly has been modified with

French Door Bulletin RF266AZ**/XAA , RF267AZ**/XAA , RF268AB**/XAA, RF26XAZ**/XAA, RFG295AB**/XAA, RFG297AB**/XAA, RFG298AA**/XAA, RFG299ABRS/XAA SUBJ

RF4287HA Display Questions or comments? Please e-mail [email protected]

RF4287HA Mid Drawer ASK TEST RESULTS Questions or comments? Please e-mail [email protected]

RF4287HA Mid Drawer Accessing alignment rod, gear, & track Questions or comments? Please e-mail [email protected]

Auger/Front Panel Failure Installer may have pulled wires loose in connector Questions or comments? Please e-mail [email protected]

Auger/Front Panel Failure Installer may have pulled wires loose in connector Cut away the plastic cover and black tape from behind Molex connector to

Inverter Compressor Forced Mode Simultaneous manual defrost (fresh food and freezer compartments) function Forced Compressor High Forced Compressor M

PANTRY DAMPER Possible “Noise” complaint. Closes when Fridge door is opened. This is “Normal Operating _______” Questions or comments? Please e-mail r

Service Concerns RSG SxS Questions or comments? Please e-mail [email protected]

Critical Parts Look-up Information  Always get the Serial Number on all products. There are “Running Changes” that have “Bulletins” referring to part

RSG Bulletin Questions or comments? Please e-mail [email protected]

Accessing Ice maker, Auger, Reed Switch-- RSG Models Remove 4 screws Squeeze in at this point and pull out on auger/ice maker ass’y on the left side A

RS265/267TD Same design as the RSG 257 Questions or comments? Please e-mail [email protected]

RSG Auger/Ice maker ass’y Wiring harnesses are behind ass’y Door & Connector changes by serial #, they will not match. Order by serial number usin

Critical Parts Look-up Information  Always get the Serial Number on all products. There are “Running Changes” that have “Bulletins” referring to part

RSG I/M Connector Change Through Jan 2009 (Serial Q1- S1) Starting Feb 1 2009 (Serial S2 – Current Production) New Door, I/M, Auger Case Ass’y There

I/M in Freezer Door Questions or comments? Please e-mail [email protected]

Forced Mode for Single Evap units Use Freezer Key as a Test Key Wait 5 seconds between button pushes RS2530** Questions or comments? Please e-mail ric

RSG Models REED SWITCH ISSUES Installers do not seat the hinge cover properly, causing a no cool in the compartment.

FIXER - HANDLE HANDLE BAR RSG257 ASSY HANDLE-BAR, pulls off The Handle Bars are labeled on the inside “UP” and “LOW”. This indicates how the handl

RS265/267TD Display wouldn’t change, buttons not working: Screws may have been over tightened, activating one function, locking out all others Questio

RS261MD RS263TD Dispenser issues  The models listed above are a new design incorporating a two stage dispenser lever.  If Water is selected press t

Water 1 Water ICE 2 ICE Questions or comments? Please e-mail [email protected]

RS265TD, RS267TD Fridge Lighting--Normal Top and Bottom portions have a dark looking appearance, this is normal, nothing is burned out. Questions or

Service Concerns Single Evaporator SxS Questions or comments? Please e-mail [email protected]

RS 261MD Leveling issues  SUBJECT: Difficulty leveling the refrigerator  SYMPTOM: Front legs are too short to properly level the refrigerator  REP

SERVICE BULLETIN PRODUCT: Refrigerator BULLETIN NUMBER: ASC20090218001 BULLETIN DATE: 02/18/2009 MODELS: RS2530, RS2630 SUBJECT: Frost build up a

CN50 Panel Display CN90 Ice Maker 1-2 I/M Motor (Red-Blk) 3-4 I/M Sensor (Wht-Wht) 5-8 Test Sw (Gry-S/Blu) 6-8 Horizontal Sw (Blu-S/Blu) 7-8 Fill Sw

Forced Mode for 2010 units RS261MD, RS263TD RS265TD, RS267TD RF4287HA RS263TD is an inverter compressor, but will only do FF, RD, FD FF1, FF2, FF3, F

Service Concerns RB Series Questions or comments? Please e-mail [email protected]

RB Series Door Reversal Door Switch Issue, creating a no cool-Fridge Fridge The Door Switch must always be on the side the hinge is on. If not, the

Intermittent No Cool RB Models CN30 1-2 F Door SW (Blk-Brn) 3-2 F Room Sensor (Yel-Brn) 3.5 ~ 4.2 vdc 4-2 F Def Sensor (Org-Brn) 2.3 ~ 4.2 vdc 5-2 R D

Reed Switch on many new products Installers are not seating cover properly, creating a no cool Questions or comments? Please e-mail richard.kuemin@ma

RB195AB**/XAA RB197AB**/XAA RB215AB**/XAA RB217AB**/XAA No Cool Freezer Magnet missing, door alarm keeps going on. Questions or comments? Please e-mai

Service Concerns Older RS Series Questions or comments? Please e-mail [email protected]

Lamp Circuits Older models DC Ground pins 2 and/or 3 to activate & test relay Failure of interior lamps, test PBA Sub Questions or comments? Pleas

LV Transformer Older Models Transformer powers 5 & 12 vdc circuits Test in a dead unit to avoid double part order Questions or comments? Please e

The Tech is expected to meet higher standards  What advice would you give to a technician who damages the customer’s property by:  Gouging their ha

How to Read PCBs CN76 F, R, C Fans 2-1 Ice Room Fan (Blk-Gry)7-11vdc 3-1 F Fan (Yel-Gry) 7-11vdc 4-1 R Fan (Org-Gry) 7-11vdc 5-1 C Fan (S/Blu-Gry) 7

FAN MOTORS DC Fan Motors  Brushless DC Fan motors are used to save energy. The fans operate at two speeds. High when the ambient temperature is high

Defrost Cycle Timing Model Series First Defrost Cycle, Both Fridge & Freezer Defrost Cycle Fridge only Defrost Cycle Fridge & Freezer RSG 6

Defrost Operation  All new production (except RB series) uses Sheath Heaters  Defrost cycle is initiated by the main PCB.  120vac is supplied t

Sensor Common Questions or comments? Please e-mail [email protected]

Refrigerators Refrigerator Model Number Nomenclature • RF = French Door • RS = Side by Side • RB = Bottom Mount Freezer • RM = Four Door Questions

Sensor Common Questions or comments? Please e-mail [email protected]

Temperature/Resistance/Voltage Chart - ALL Fridge Sensors Temp. (℉) Resistance(㏀) Voltage (V) Temp. (℉) Resistance (㏀) Voltage (V) Temp. (℉) Resis

Defrosting Troubleshooting  Testing Defrost Circuits – Always test all compartments, even if only one is bad. 1. Access main PCB for voltage/resistan

58Ω 320Ω 103Ω 2,880Ω Defrosting Troubleshooting Heater is part of Evap Coil (RB & older production) Pins 7-9 = 2,880Ω

Sample Heater Resistances Older RB Models ComponentResistance Wattage VoltageFreezer Defrost Heater 60Ω 242 120vacFridge Defrost Heater 120Ω 120 120va

Resistance and use vary by Model (See Fast Track) 2800 to 120 ohm heaters – 380 ohm heater ASK TEST RESULTS Defrosting Troubleshooting Heater is part

New Defrost Circuits 2010 Replace these thermo fuses with another thermo fuse Questions or comments? Please e-mail [email protected]

Inverter Compressors on new units Questions or comments? Please e-mail [email protected]

Inverter Compressors Samsung Refrigerators All use the same code!! Protection Functions LED Blinking Frequency Test Replace Starting Failure Check t

CN75 To Comp Inverter Board 2- ( CN76-1) (Brn-Gry) 5vdc 4- ( CN76-1) Comp control (Org-Gry) 2.5vdc TEST BEFORE INTERPRETING LED BLINKING FREQUENCY Com

Samsung HA Warranty  ALL Warranties are subject to change, always verify.  1 Year Parts & Labor Base Warranty, Labor may not apply over 1 year

CN04 Compressor Control 2- (CN76-1) 5vdc (Brn-Gry) 4 Comp Signal (Org) TEST BEFORE INTERPRETING LED BLINKING FREQUENCY 1) Compressor not running--

Inverter Compressor Checks L N 2.5vdc control 120vac 10 Ω all windings 0.1 Ω ASK TEST RESULTS Questions or comments? Please e-mail richard.kuemin

Inverter Compressors All Samsung Refrigerators use the same code! Protection Functions LED Blinking Frequency Test Replace Starting Failure Check

TOOLS SPEEDY DEFROST Questions or comments? Please e-mail [email protected]

Defrost Troubleshooting NOTE: Evaporator Covers May Break or Crack if Removed While Frozen To Coil, replace if damaged.  Ice build up in either th

Defrost Troubleshooting  Metal clips “A” and “C” can be placed on both the evaporator cover and the evaporator. The metal clips will touch and trans

Refrigerator Evaporator Ass’y The Heater Tubing is the front pass on the evaporator ass’y, it can be removed from the new ass’y and reinstalled on the

Heater aluminum tube is locked to the evaporator frame with two tabs on each pass. Twist each tab carefully to avoid breakage and lift up heater tubin

Drain Tray is riveted to the evaporator frame Drill out rivet to separate heater/tray ass’y from the evaporator coil. Use Pop Rivet tool to reinstall

Electrical and system parts can be changed separately. Questions or comments? Please e-mail [email protected]

Refrigeration Troubleshooting What’s done when tech arrives at home?  Talk to the Consumer, don’t trust the work order  Talk to the Fridge, the Diag

Troubleshoot Diverter Valve If it fails in the all evap mode, it should work properly using slightly more energy, (possibly cooling fridge a little to

System Diverter Valve Resistance Checks Voltage Check ASK TEST RESULTS Questions or comments? Please e-mail [email protected]

RB, RF and RS units, non Diverter Side Cluster Pipes Get HOT Space required at sides, back and top on most models No Cool Fridge, Freezer OK, can i

Standard Compressor Operation  Special Note: • When ordering compressors, they are not shipped with a PTC Relay, Overload Protector, or D

Samsung Driers Questions or comments? Please e-mail [email protected]

Refrigeration Troubleshooting  A Sample fault code would be This is an example of an Ice Maker Sensor failure.  Things that can hap

Manual Diagnostic Mode When two buttons are pushed simultaneously there will be no sound, if you hear a sound stop and start over. Press and hold t

Manual Diagnostic Mode When two buttons are pushed simultaneously there will be no sound, if you hear a sound stop and start over. Press and hold the

Manual Diagnostic Mode 2010 Models RS261MD, RS263TD RS265TD, RS267TD RF4287HA Questions or comments? Please e-mail [email protected]

Fault Codes Faults possible when working on a unit. WHY? Questions or comments? Please e-mail [email protected]

Samsung Technology Refrigeration  Twin Cooling  Temperature/Humidity Control with Stepper Valve  Sensors Control Everything  Computer Controlled

Fault Codes 4-Door 4-Door 4-Door 4-Door 4-Door Master fault code sheet Duplications are always RM 4-door units Questions or comments? Please e-mail r

Fault Codes Questions or comments? Please e-mail [email protected]

Fault Codes Questions or comments? Please e-mail [email protected]

2010 Fault Codes Questions or comments? Please e-mail [email protected]

2010 Fault Codes Questions or comments? Please e-mail [email protected]

2010 Fault Codes Duplication Questions or comments? Please e-mail [email protected]

Function for failure diagnosis RFG299*** Function for operational diagnosis For details download complete Service Manual Questions or comments? Ple

Sensors Control Everything The Sensors provide accurate control of the temperatures at various locations in the refrigerator, (up to 11). Samsung Re

How to Read PCBs CN76 F, R, C Fans 2-1 Ice Room Fan (Blk-Gry)7-11vdc 3-1 F Fan (Yel-Gry) 7-11vdc 4-1 R Fan (Org-Gry) 7-11vdc 5-1 C Fan (S/Blu-Gry) 7

CN73 All 120vac 1-(CN70-11) Cube Solenoid (Yel-Red) 3-(CN70-11) Auger Motor (Pnk-Red) 5-(CN70-11) Dispenser Valve (W/Blk-Red) 7-(CN70-11) I/M Valve F

French Door Internal cool air circulation path Twin Cooling Design Advantages •More accurate control of temperatures •No air exchange between compartm

Sensors - Door Switch CN50 – 7 (gnd) To Mold I/M CN76 - 1 CN76 - 1 When either door is open 5vdc ASK TEST RESULTS Short simulates door open/closed var

Auger Failure Installer may have damaged/not connected connector Questions or comments? Please e-mail [email protected]

Testing Cube Solenoid & Auger Motor bypass the PCB DANGER You must be able to read wiring diagrams to do this test. Cube Solenoid & Auger Mtr

Temperature/Resistance/Voltage Chart - ALL Fridge Sensors Temp. (℉) Resistance(㏀) Voltage (V) Temp. (℉) Resistance (㏀) Voltage (V) Temp. (℉) Resis

Proper Splicing, when necessary Questions or comments? Please e-mail [email protected]

Fridge Cooling Issues Freezer OK  Single Evaporator Models  Auto Damper Ass’y  Frost in air duct to fridge  Door seal  Defrost Failure  Main

Fridge Cooling Issues Freezer OK  Twin & Quattro Evaporator Models  Door seal  Defrost Failure  Defrost Drain Failure  Main PCB  Evap Fa

Freezer Cooling Issues No Cool  Single Evaporator Models  Frost build up stopping evaporator fan  Evap Fan  Door seal  Defrost Failure  Compart

Freezer Cooling Issues Fresh Food OK  Twin & Quattro Evaporator Models  Door seal  Defrost Failure  Defrost Drain Failure  Compartment Se

Fridge Cooling Issues Poor Cooling  Single Evaporator Models  Auto Damper Ass’y  Frost in air duct to fridge  No or very small food load  Door s

Compartment Temperature Sensor TESTING  To show actual Temps, on older models, after checking Fault Codes (Why), power off & on. The display wi

Fridge Cooling Issues Poor Cooling  Twin & Quattro Evaporator Models  Door seal  Defrost Failure  Defrost Drain Failure  Main PCB  Compres

Freezer Cooling Issues Poor Cooling  Single Evaporator Models  Frost build up blocking evaporator fan  Door seal  Defrost Failure  Compartment S

Freezer Cooling Issues Poor Cooling  Twin & Quattro Evaporator Models  Frost build up blocking evaporator fan  Door seal  Defrost Failure 

Fridge Cooling Issues Too Cold What’s the most important question to ask? (where and what shelf is freezing?)  Single Evaporator Models  Auto Dam

Freezer Cooling Issues Too Cold  Single Evaporator Models  Failure of Compartment Sensor.  Failure on Main PCB causing evaporator fan to stay on.

Frost in Freezer Most Models FREEZER TEMPERATURE CONTROL BY THE ICE MAKER Very cold temps will cause frost in the freezer with door openings  In

Ice Makers  Heat Release (7 & 9 Cube I/M) Ice Maker Sensor / Ice Room Sensor  Flex Tray (new 8 cube trays) Sensor Harvest Control Test Bu

Ice/Auger Harness Cover Screw Pull out harness to remove I/M Align to allow bucket fit Ice Room temp with an accurate temp gun, metal heat sink will h

Ice/Auger Harness Cover Push to release tab, counter depth models Questions or comments? Please e-mail [email protected]

Ice Makers  RFG293HA French Door has the I/M in the freezer.  It’s now a Heat Release I/M Questions or comments? Please e-mail richard.kuemin@marcon

Refrigeration Troubleshooting  The Forced Operation Mode is a valuable troubleshooting tool for testing compressor operation & some fan operation

Heat Release Ice Maker Ice Production & Test Explanation  38 minutes after the water fill is complete, the control board will check the temperatu

Heat Release I/M French Door Ice Room Fan Operation  Making Ice  Fan Off at 3.68vdc Ice Room Sensor 1.5F  Fan On at 3.54vdc Ice Room Sensor

Heat Release I/M Testing All Tests must be done before the Ice Bucket is removed and with the compressor running.  Ice Room Sensor – record voltage

No, Slow and/or “wet” ice Door adjust is too low or bent hinge. Use this part # to raise door height DA60-00143B Description : FASTENER-RING INSE

Service Concerns Heat Release I/M Troubleshooting Observations  Is there any frost in the freezer compartment?  Excessive frost on the evaporator

Removal of Freezer Drawer To Remove Drawer Rail/Door Ass’y Push Plastic Locking Tab on each side to release. Possible breakage if drawer pulled too ha

Gear alignment off, drawer pulled open from one side of the handle too hard. Tab Broken, handle pulled way too hard Bar Missing, from plastic rivet no

Ice Duct Heater Brown wires, 120vac Foil Heater ASK TEST RESULTS Questions or comments? Please e-mail [email protected]

Twin I/M Models A Heat Release I/M is used in the Ice Room A Flex Tray I/M is used in the Freezer Questions or comments? Please e-mail richard.kuemin@

Model : RFG298AA**/XAA Dual Ice Maker nominal voltages listed CN71 A/C Load 120vac 3-(CN70-9) F Lamp (Prp-Red) 5 N (Gray) 9 Heater Common (Org) CN76

Refrigeration Troubleshooting  The Forced Operation Mode is a valuable troubleshooting tool for testing defrost operation.  Forced Defrost Mode • Th

French Door Freezer Flex Tray I/M Ice Bucket Cut Out slides under head Backwards Ice Bucket No Cut Out hits head & slides under Backwards Ice Buc

Flex Tray Ice Maker Ice production Explanation  When the initial power is applied, the ice tray will stand by for 2 hours.  After the 2-hour standby

Flex Tray Ice Maker No Ice Production  #1Confirm Consumer Complaint  #2 Check Fault Codes  #3 Check temperature at the I/M  #4 Run a test harvest

Flex Tray Ice Maker No Ice Production  If a test harvest doesn’t work.  Check for 5vdc at the I/M connector, Test Button to DC common on connector.

Flex Tray Ice Maker No Ice Production  If a test harvest doesn’t work.  Check for 5vdc at the I/M connector, Test Button to DC common on connector.

Shattered Ice cubes Questions or comments? Please e-mail [email protected]

Service Concerns Flex Tray I/M Shattered Ice Cubes  When all ice shatters it's because of a bad tray or harvesting at a temp that is too cold (

Unique Disassembly Procedures Service Concerns  Water Pressure  RM Series  French Door  RSG SxS  Single Evaporator SxS  RB Series  RS Series

Original house water pressure 65 PSI Kitchen faucet on water pressure dropped to 56 PSI PSI Seconds fill 8 oz o

With the bathroom faucet on the water pressure dropped 8 PSI Water pressure set at 30 PSI Bathroom faucet on water pressure dropped to 22 PSI