Samsung DV328AEG Manual de servicio descargar pdf

GPCA Closure Schedule – During No-

vember, GPCA will close or do limited

business on the following days:

Friday, November 20 – The GPCA ware-

house will be closed for shipping and

receiving due to semi-annual inventory.

All other parts of the department will be

open and operating as usual.

Thursday and Friday, November 26 and

27 – The GPCA office and warehouse will

be closed in observance of Thanksgiving.

Please make a note of these dates and

adjust your parts ordering accordingly.

Model Code Confirmation

– Just a re-

minder that it is important to always con-

firm the exact model code when working

on Samsung products. This is because

we have many models with a similar

model name prefix but a different model

code. Consequently, the corresponding

parts may be different. Also remember to

not use the Service Manual to research

part numbers as these are not updated

after initial production. Instead, use the

Exploded View, Quick Parts, or one of the

other research tools available on GSPN

to research the part. If all else fails, con-

tact GPCA directly and one of our staff will

gladly assist you to determine the correct

part number to order.

Parts Department News

David Caldwell

Senior Manager, Parts Operations

Samsung Electronics America

November 2009 Volume 3, Issue 11 Home Appliances Newsletter

Samsung Tech Talk

Inside this issue:

Parts Department

News

News from the

Zones

Top Repair Tips 4

Dual Ice Maker

RFG298 Refrigera-

tor has Independ-

ent Ice Maker Con-

trol

RSG Model Refrig-

erator Ice Bucket

Error

2009 Home Appli-

ance Training

Schedule

Troubleshooting

Inverter Compres-

sors

Evaluating Sensor

Cycle Drying Com-

plaints

Guidelines on Bill-

ing Your Warranty

Claim with Parts

GSPN Updates 16

Samsung Search 17

Your source for service information

GPCA Goes Green – As part of Samsung’s

overall commitment to environmental re-

sponsibility, the Rancho Dominguez, CA

facility recently replaced all of its lighting

fixtures with high efficiency lamps and bal-

lasts. We expect this change will reduce our

electrical consumption by half. This is the

latest step in GPCA’s efforts to reduce our

impact on the environment. Earlier green

projects have included advanced part recy-

cling and reclamation efforts and the usage

of environmentally friendly shipping and

packaging materials. In the upcoming

months, advanced solar panels will be in-

stalled on GPCA’s roof along with a new,

high efficiency heating/air conditioning sys-

tem. These projects along with many other

employee-led efforts will make the Rancho

Dominguez facility one of the most energy

efficient buildings in the area.

Part Research Update

– As you may have

noticed, there have been some issues with

the Part Research tools on GSPN since

Samsung transitioned to its new computer

system. Rest assured our engineers are

working day and night to restore the func-

tionality so that it is better than ever. In the

meantime, if you need Part Research as-

sistance, please feel free to submit a Re-

search Inquiry on GSPN or call GPCA at

(800) 634-8276 Mon-Fri 7:00 am to 4:00 pm

PST.

1 2 3 4 5 6 ... 16 17

Indice de contenidos

Pagina 1 - Samsung Tech Talk

GPCA Closure Schedule – During No-vember, GPCA will close or do limited business on the following days: Friday, November 20 – The GPCA ware-house w

Pagina 2 - News From The Zones

troubleshooting inverter compressors Jim Swift Steve Polzin Manager—RTSC Tech Support Specialist Page 10 Volume 3, Issue 11 Home Appliances New

Pagina 3

troubleshooting inverter compressors Jim Swift Steve Polzin Manager—RTSC Tech Support Specialist Page 11 Volume 3, Issue 11 Home Appliances New

Pagina 4 - Top Repair Tips

troubleshooting inverter compressors continued Page 12 Volume 3, Issue 11 Home Appliances Newsletter Samsung Tech Talk Issue: The compressor is

Pagina 5

evaluating sensor cycle drying complaints Steve Polzin Tech Support Specialist Page 13 Volume 3, Issue 11 Home Appliances Newsletter Samsung Tec

Pagina 6

Parts Ordering Procedure All parts MUST** be purchased from Samsung, via the GSPN website (http://service.samsungportal. com) as this is the fastest

Pagina 7

NOTE: Parts from Marcone will be credited at SEA prices ONLY. It’s the ASC’s responsibility to audit their War-ranty Credited Parts and contact Mar

Pagina 8 - Assistant Manager—HA

Samsung Electronics America 105 Challenger Road Ridgefield Park, NJ 07660 Phone: 201-229-4251 The information in this bulletin is published for ex

Pagina 9 - Training Schedule

Samsung Electronics America Samsung’s Thanksgiving Word Search Page 17 Y P A P U R G T C G S L O N S N U E S N Y I E R O L

Pagina 10 - Page 10

News From The Zones RSE Agents All Zones Page 2 Volume 3, Issue 11 Home Appliances Newsletter Samsung Tech Talk Zone 1 (ME, VT, NH, MA, RI, CT,

Pagina 11 - Suspected Failure

News From The Zones RSE Agents All zones Page 3 Volume 3, Issue 11 Home Appliances Newsletter Samsung Tech Talk provide a higher level of custom

Pagina 12 - Page 12

Top Repair Tips Tony Ippolito Manager—HA Tech Support Page 4 Volume 3, Issue 11 Home Appliances Newsletter Samsung Tech Talk Models: DV448AEW/X

Pagina 13 - Page 13

Top Repair Tips Continued Page 5 Volume 3, Issue 11 Home Appliances Newsletter Samsung Tech Talk Models: RFG295AABP/XAA,RFG295AAPN/XAA,RFG295AAR

Pagina 14 - Home Appliance ASCs

Top Repair Tips Continued Page 6 Volume 3, Issue 11 Home Appliances Newsletter Samsung Tech Talk Models: RFG299AARS/XAA, RFG299ABRS/XAA These m

Pagina 15 - Page 15

Page 7 Volume 3, Issue 11 Home Appliances Newsletter Samsung Tech Talk Dual Ice Maker RFG298 model Refrigerator has independent Ice Maker contro

Pagina 16 - GSPN Updates

RSG Model Refrigerator Ice Bucket Error Paul Pieri Louis Picchione Trainer—RTSC Assistant Manager—HA Page 8 Volume 3, Issue 11 Home Appliances Ne

Pagina 17 - Page 17

2009 Home Appliance Training Schedule Page 9 Volume 3, Issue 11 Home Appliances Newsletter Samsung Tech Talk You can always obtain the most u

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Samsung DV328AEG Manual de servicio

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